Psychics who are online should reply faster within one hour
You should use live chat/Phone/Video for instant reading.
Psychics to send the tools they are using for the reading by posting a picture on chat
You can request them for that.
How come reviews that are honest and polite do not get published yet the advisor can still see it and address it? Who is approving the reviews because the system really makes no sense. I’ve written reviews that were honest but never rude-just polite yet were not published but then I had the advisor respond to me directly?
Reviews can be used for getting clarification/update/etc from advisors. If advisor give clarification or update reading or give follow up reading then testimonials are not published. Advisors see your review when you write so that they can take action if required.
I believe that the video chat is malfunctioning. I have tried to connect with two or three different advisors now and it plays up and shuts my phone down. I have switched it off my phone, deleted the app and reinstalled but it was doing the same. I will ring on video but it will froze or just started to shut my phone down which is really weird. Hope it can be fixed as I believe it is a very awesome feature. I have issued other apps similar to this and never had that problem. Thank You.
Please update your app to the latest version again.
A spot for your Horoscope would be lovely! Maybe a free section where you can check it monthly or daily?
It is not horoscope app.
Live chat kept crashing on me and I never received my reading despite being charged
There is no such thing as live chat crash. You may not be able to connect with advisor. When you don't connect with advisor or advisor doesn't reply you are not charged. I've checked your live chat history and you are not charged. I can see that you have one audio reading in live chat. Click on play icon to listen to the reading, increase volume. If you still face any problem then please delete app and reinstall latest version.
Having trouble using ads because some of them don’t close and also having trouble connecting to chat.
Ads are served by 2rd party and we have no control over them. Unfortunately we can't fix this as it is not our issue.
Add a monthly subscription option for clients to be able to slightly save on credits by automatically opting in to reload a certain amount for each month. This way there is a perk for clients signing up for the subscription and you get more recurring payments.
Subscription model is not feasible in our system.
Advisors are not replying to messages.. Can we be helped please?
Please use live chat, phone or video for instant reading.
I see my message question to psychic on the reply. Can this be fixed?
It is not clear what you said. Can you write it again and explain your issue in details?
