FAQs
Is it confidential?
Yes, completely. An email address is required to register, but no personal information is ever made public. You do not need to use your real name — you may choose a nickname. Advisors only see your nickname during conversations. Your privacy is fully respected.
How does it work?
Simply click on an advisor’s online profile and create an account. A valid email address is required, but you may choose any nickname. Advisors will never see your email address.
What can I ask about?
You may ask about any personal situation where guidance is helpful. If an advisor feels that professional assistance is required, they will recommend seeking appropriate help. Advisors do not answer questions related to medical conditions, pregnancy, or legal matters. Please refer to our Terms & Conditions for full details.
What if I have a problem paying?
Please contact our support team at support@livepsychicchatapp.com.
What if I am not happy with the advice I receive?
You can contact our support team at support@livepsychicchatapp.com and we will review your concern.
Why does it sometimes take longer for advisors to reply?
Advisors are independent users and are not employees of Live Psychic Chat. When online and available, responses are instant. During busy periods or backlog clearing, replies may take longer.
If no reply is received within 24 hours, you may request a credit refund.
Why was my testimonial not published?
All testimonials are moderated. Testimonials may not be published if they:
- Contain abusive or hateful language
- Focus on response delays rather than the reading itself
- Request refunds
- Contain unrelated or irrelevant content
- Are better suited as customer support queries
Why was my card charged automatically?
We do not charge automatically and do not operate any subscription-based billing. All purchases are manually initiated by you.
If you notice a charge you do not recognize, please contact us. If the charge does not exist in our system, you may request a refund through Apple.
Can you ask an advisor to come online?
Unfortunately not. Advisors choose when they are available and are not obligated to be online at specific times.
An advisor is no longer visible. How can I access my readings?
When advisors become inactive, their profiles may no longer appear. If needed, we can email your previous readings to you. Please contact us for assistance.
My message exceeded the character limit and disappeared
If the message was successfully sent, it will appear in your messages or chat history. If it was not sent, no charge was applied.
Why was my account banned?
Accounts may be banned for violating our Terms & Conditions. If you believe this was a mistake or due to a technical issue, please contact our support team.