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Feedback

Louette Cloete

23-Jan-2023

Hi there i would like to suggest a new feature: What about an option where you could spin a wheel in order to win certain prizes?

Support Response

23-Jan-2023

Hello, It is a psychic app and not casino app.

Cecilia

15-Jan-2023

Hi I would like a advisor to respond on 30 minutes instead of waiting days also it be nice for clie to birthdays to get a free reading or holidays it be nice

Support Response

15-Jan-2023

Hello, Messages are not guaranteed to be replied in any time frame. We have mentioned it everywhere. You can use live chat, phone or video if you want instant reading.

Elizabeth

13-Jan-2023

I suggest that the earn couns you could also add a spun the wheel feature that could be played after answering a multitude of quiz questions correctly. It should be capped that everyone only gets to do it once a month.

 
 

Dl

05-Jan-2023

I really think they should have an idle status for advisor. Yeah I know we can just get our money back if an advisor hasn’t responded in over a week but I I find it not right that a advisor shows they online when later we get message stating they left their account logged in.

Support Response

05-Jan-2023

You can click on delete icon to get back credit anytime.

Kennedy

05-Jan-2023

Allow us to know when an advisor has read a message before they reply

 
 

Ruth

29-Dec-2022

Show different segments for negative and positive testomonial so that one does not have tp read all the testimonials when they are looking for a specific thinh

 
 

Rebecca

14-Dec-2022

Could add an edit version on message.know you can delete the message but only after a hour. But I forgot to put my name on. So could add the option to edit the message within that hour.

Support Response

15-Dec-2022

Hello, Advisors can see your name.

Elle

12-Dec-2022

Every time I try to make a purchase to top up credits it says purchase complete then server error and the money is in pending but my account doesn’t get top up please fix this bug

Support Response

13-Dec-2022

It's not a bug. It may happen due to connection/network issue. You can try it after some time if it happens again.

TH

08-Dec-2022

You guys need to better explain how the live chat works. Also, I was only online with my advisor for less than two minutes and it cost me $10 but her rate is $4/min. This is not okay!

Support Response

08-Dec-2022

Hello, It's live chat you pay for the time. You chatted for 00:02:29 and paid $9.91 which is correct.

Coucs

03-Dec-2022

Hello I sent a message, didn’t receive a response, and still all my credits got charged, it’s not ok.

Support Response

03-Dec-2022

Hello, you can delete message to get back credit and try other advisors.

Ale

01-Dec-2022

Hello. Woul be fantastic be able to add credits through paypal and cashapp

Support Response

03-Dec-2022

Hello, Thanks for the feedback. Apple and Google don't allow adding credit using paypal or cash.

Salome Schwaerzler

18-Nov-2022

I get the notifications when i got a message back way later than the person actually messaged me.

Support Response

18-Nov-2022

Hello, Notifications are delivered by Apple, it is not in our hands.

Rebecca

11-Nov-2022

Could have a button and you press it and it brings up a random psychic. Like when you are stuck for choice who to go to, could let the app decide. Could be good for the new physics with no reviews, might give them a chance.

Support Response

13-Nov-2022

Hello, Your suggestion is good but showing random advisor without any input will not serve any purpose. We have plenty of filters which you can use to choose advisors as per your requirements. Click on the filter icon on home screen at the top.

Courtney

06-Nov-2022

If a particular advisor isn't online at that moment allow the client the option to be notified whenever the advisor is back online

Support Response

06-Nov-2022

This feature is already there. You can add advisor to your favourite list and you will be notified.

Tarsha Frye

31-Oct-2022

When trying to buy credit for one price the account is being charged a higher amount

Support Response

31-Oct-2022

Hello Tarsha, We don't process payment. Apple/Google process payment for Apple and Google Play store respectively. They may be adding local taxes. You can either check the purchase receipt or contact them to find out about the extra charges/tax.

Gillian

28-Oct-2022

Can users be allowed to opt out of services? I just spoke to an advisor and the majority of the message was about services. It’s really disappointing.

Support Response

28-Oct-2022

Hello, You can tell them you are not interested in any services.

Phaedraonna Hurst

19-Oct-2022

It’s been a new day in can’t play any games to store credit

Support Response

19-Oct-2022

Please contact support.

Whitney Djoleto

15-Oct-2022

Freezes and unconnected during chat

Support Response

16-Oct-2022

Hello, it may be a temporary issue with connectivity. Please update app to the latest version.

Elizabeth

14-Oct-2022

This app is great and has helped me to understand myself even more

 
 

Itiiti

10-Oct-2022

The easy access to this the budget pricing is amazing costs are great affordable it's also good range of readers gifted fast convinent with there replying this app is good