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Feedback

Jamila Coleman

26-Sep-2020

Suggestion: allow the psychic to finish answering a question if that question was submitted at least a minute before the conversation ran out of time.

Support Response

26-Sep-2020

It's per minute so it can't be done. You can buy more credit and continue chat.

Iesha Salameh

25-Sep-2020

I have had money taken out of my accoubt several times and the credits are never added to my account, i want a refund!

Support Response

25-Sep-2020

You need to contact support with purchase receipt.

Elle

18-Sep-2020

Live chat I think if you can live chat for 2.99 a min you should be able to have 2 mins for 2.99 not have a minimum of 9.99 so it’s cheaper for people

Support Response

18-Sep-2020

You can't get any decent reading in 2 minutes and then you will complain that you didn't get any reading. 5 minutes is sort of average session duration in which you can get a detailed reading hence the minimum duration of 5 minutes.

Tess

17-Sep-2020

It would be really good if there was somehow a way for you to notify psychics if a message hasn’t been answered after 1 day. I have a message I’m still waiting on a response for and I really want to hear from that specific psychic. Please implement this into the app.

Support Response

17-Sep-2020

They already get notification. We have been saying all the time to use Live Chat/Phone/Video for instant replies so you should use any of these instead of messages.

Sha

15-Sep-2020

The payment shall be levelled for every psychic also with the length of words should be the same as some psychic charge so much but their response is only two lines.The words we type is 5-10 lines whereas they reply us in a short sentence which is unfair for us to type so much and pay so high.

Support Response

15-Sep-2020

Sorry this is not word count system that you pay to receive number of words. As long as reading is delivered that should do. You also don't have to write 10 lines to ask a question. Please ask only one question per message. It's clearly mentioned in terms and conditions.

Tanya

13-Sep-2020

I have bought credit but it did not show up in my credit or statement section

Support Response

15-Sep-2020

Please contact support with purchase receipt.

Tess

12-Sep-2020

An option to share and promote this app on social media with our friends and followers for credit would be really great.

 
 

Ashley

11-Sep-2020

I love the app ive used it for over 6 months now i love the fact that i can get clarity from my psychic thank for making it easier and more affordable

 
 

FATIMA

09-Sep-2020

On the main menu it should have option to click on low price to high price to it much easier to find advisor with lower rate per min to higher rate per min

Support Response

09-Sep-2020

This option is on home screen at the top left. Click on Filter icon.

Athena

09-Sep-2020

Is there any way we can get coupons ?

Support Response

09-Sep-2020

We don't offer any coupons right now.

Jennifer Soto

08-Sep-2020

This is by far the best psychic app becuase it lets you earn money gives you credit to get free readings i love this app the only thing is that they take a little long to reply but other than that this app is worth it!

 
 

FATIMA

08-Sep-2020

Have a main list of what each advisor special in so its easier to search and know what type of style reading you would like. For example clairvoyant, psychic, tarot reading

 
 

Adriana

07-Sep-2020

There should be a way to recharge credits while doing a live chat so we don’t get disconnected with the advisor.

Support Response

07-Sep-2020

That is impossible. You must purchase enough credit in advance.

Kristie

06-Sep-2020

For clients to be able to send other clients short messages as far as their experiences and who they recommend based off their experiences. This would be very beneficial to newer clients to get advice and recommendations from many of the more experienced top clients!

 
 

Lindsey Meyers

06-Sep-2020

Sort by catergories

 
 

Kayla

04-Sep-2020

I don’t if you guys will suggest it but this suggestion sounds good. You should like add a thing that tells you how many clients a advisor has ahead you

 
 

Jahmeakah

04-Sep-2020

Hi i love the app but i think that earning extra credits at just 1€ a video i think you should make it maybe 5€ and if tou think that people would abuse that just make to wherer if the spend money regularly then the earn xtra credit amount should increase

 
 

Tess

30-Aug-2020

It would be a great feature to be able to tip our favourite psychics extra to show them how amazing they are. I’d really like to do that for my favourites.

Support Response

30-Aug-2020

We already had this feature but Apple didn't allow it. We have already another similar feature planned. We will implement something similar in the future.

Tess

29-Aug-2020

It would be really great & helpful if psychics could respond to testimonials for everyone else to see (like the support team can respond to queries here). It would be helpful to see psychic’s responses to low rating reviews and would be fair to them to justify themselves for everyone to see and review. I think it would help psychics have more readings as they can justify their work.

Support Response

29-Aug-2020

We already know this feature. It is not part of our overall business plan.

Tess

28-Aug-2020

Be able to sort psychics by their specialty on the homepage. It would make it a lot easier to find psychics for a specific area of concern (e.g.: careers). Instead of going through each psychic individually and looking into their specialities. This would be good!!!

Support Response

28-Aug-2020

It's already there on the home screen. Click on top left filter icon and then select Specialisations.