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Feedback

Gillian

01-Oct-2022

Hi! I on July 19th 2022 I asked if users can be able to block advisors…I see this feature was implemented but I was told it would not be possible. I never received credit for suggesting this feature.

Gillian has earned $10 credit for providing this feedback.

Support Response

01-Oct-2022

We have approved it now.

Lily

01-Oct-2022

To have an option for past readings to be sent to our email

Support Response

01-Oct-2022

Hello Lily, This feature is already on our To-Do list and will implement it in the future.

Ladyteetee8

28-Sep-2022

Video chat features, longer text message when asking questions,

Support Response

28-Sep-2022

There is already video chat, click on Video Chat Button to chat.

Deidraniece Lee

27-Sep-2022

As a repeat customer I would like my final question answered if it’s submitted before the time runs out. I get so frustrated when the advisor is reply and I’m cut off.

Support Response

27-Sep-2022

Hello, You should add more credit before starting the call so that you get all the questions answered.

Hunter Keslar

14-Sep-2022

My app froze while I was in chat, wasn’t charging me, so I restarted it and it took my credits so I couldn’t get back into the chat

Support Response

15-Sep-2022

Hello, It may have been temporary issue. Please try it again.

hafsa Ejaz

09-Sep-2022

Everything looks great don’t change

 
 

Elle

21-Aug-2022

I think once you have received an reply, you should be able to thank the reader just have a button underneath the chat that’s says thank you out of politeness

Support Response

30-Aug-2022

Hello, You can do that in testimonials.

Lily

15-Aug-2022

To create a feature to search past readings as its hard currently having to manually scroll up

Support Response

15-Aug-2022

Hello Lily, This feature is already in our To Do list.

Naomi Matima

15-Aug-2022

The advisors should respond sooner

Support Response

15-Aug-2022

Try Live chat.

Rebecca

12-Aug-2022

Hi, is there any way of searching for a particular phrase in messages. One of the advisors said POI wasn't single and she was right but cannot remember her name. Also if you can search by phase, can you find messages from advisors who have since left? Thanks

Support Response

12-Aug-2022

Hello, This feature is not yet implemented, it's in our To Do list.

Lily

10-Aug-2022

There seems to be a bug when purchasing credit. it states purchase successful, but the credit is still 0. restarting app doesnt help either please fix this

Support Response

10-Aug-2022

Hello, It is not a bug. Sometimes, due to various technical issues with Apple or our server or network connection, credit purchase may not go through. In such case you can contact us via Support page with purchase receipt and we will credit the purchase.

Gillian

29-Jul-2022

Can there be horoscopes added? There are articles and live streams but it’d be nice to understand horoscopes as well as planetary movements!

Support Response

29-Jul-2022

Hello, Atm we would like to remain focused on psychic features so it wouldn't be possible to add horoscope.

Sylviana

29-Jul-2022

Can't upload identity proof from gallery and address too

Support Response

07-Aug-2022

Hello, It is not a bug, we have tested it. It takes time when you upload documents. While uploading, wait for a while. Another issue may be that you re trying to upload large size document. If you are still facing issue then contact us via Support screen.

Sylviana

28-Jul-2022

Great app and have very cheap price to buy credits among all psychics app. But please can you put the online status on advisor profile and how long they response, because i've asked to one of advisor, they didn't response more than 24 hours. Thank you!

Support Response

28-Jul-2022

Hello Sylviana, Thank you for feedback. You will see the status of advisors via Message/Live Chat/Phone/Video buttons. Green means they are online on the respective service, gray colour means they are offline. Messages are not guaranteed to be replied in a given timeframe, for instant reading please use live chat/phone/video reading.

Nicole

28-Jul-2022

can there be a message “queue” feature on an advisors profile that tells us how many messages are in their queue to answer to help give us an idea of when we can expect a response? it could also encourage users to try out different advisors

Support Response

28-Jul-2022

Messages are not guaranteed to be replied within any timeframe. You should use live chat, phone or video reading.

Nickel Me

27-Jul-2022

The “check in credit” feature states that I need to purchase credits within the last 14 days in order to use the feature. But the notification flag doesn’t turn off after being read. I have enough credits for readings and don’t need to download so frequently.

Support Response

27-Jul-2022

That flag clears after check-in.

Gillian

27-Jul-2022

Can there be a function to ask a clarifying question about a reading.? I’ve had many readings where I don’t understand due to many typos, grammatical errors etc. I hate having to pay again just to understand the message.

Support Response

27-Jul-2022

Seems like you must use live chat/phone/video reading. Messages don't have any such features.

Lily

27-Jul-2022

Prompt for update for the app but after updating the app the prompt still occurs. Restarting the app doesnt help. Please fix this

Lily has earned $10 credit for providing this feedback.

Support Response

27-Jul-2022

Thanks for letting us know this issue. We will fix it in the next release.

Dl

25-Jul-2022

I heavily use the filter “quickest response” and I notice today the last hour it’s mainly showing the default people everytime I goes to click the filter option.

Support Response

25-Jul-2022

No it doesn't. Try again and see the result.

Nicole

23-Jul-2022

i see that you’ve changed the delete message function to be able to delete a message to an advisor after an hour. could you implement an edit message function instead so that we can change the question or fix a spelling error/mistake before the advisor reads it?

Support Response

23-Jul-2022

Hello, this is good suggestion, we will have to think over it. You can copy message, delete it, paste and edit to resend.