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Feedback

Gillian

11-Jun-2021

I gave a one-star review to a new advisor. It was honest but polite. However it was not published. How come honest, but negative reviews don’t get published. This makes me not trust this app and the advisors on it because all you ever really see are positive reviews. Not every advisor connects with the client, and yes-a lot of the times they are wrong about at least a few things.

Support Response

11-Jun-2021

Hello, Testimonials are moderated and if we find it appropriate then only we publish after going through it. Just saying she was wrong is not a testimonial. If you know she was wrong then why you ask questions?

Dl

06-Jun-2021

I’ve been trying to make a purchase online and keeps saying I have insufficient funds in which I don’t

Support Response

06-Jun-2021

That's not our issue. Your bank may be causing it so contact them.

Lasayha Fisher

03-Jun-2021

Would like to suggest having the testimony’s in date order of recent to oldest

Support Response

03-Jun-2021

There is sorting filter at the top, click on that to sort testimonials by date.

sherika huntjohnson

28-May-2021

More live streams where they can get predictions

Support Response

28-May-2021

Live streaming is not for readings. It's to let you know that advisors are online and available.

sherika huntjohnson

27-May-2021

Let people know who is online now

Support Response

27-May-2021

You can add advisors to your favourite list, when they come online you will be notified.

Rebecca

05-May-2021

Maybe could have a message system where you can request when an advisor is likely to be next online.

 
 

JLim

04-May-2021

You should run promotions on holidays and such? For example on Mother’s Day.

 
 

Gillian

03-May-2021

I wish clients were able to opt in and out of being asked to purchase services. More and more advisors don’t answer your question that you paid for but instead advise you to purchase a cleanse or whatever. Sometimes clients just want their questions answered and don’t want to be hustled.

Gillian has earned $10 credit for providing this feedback.

Support Response

03-May-2021

Advisors may suggest services if they feel it can help you. If you are not interested then you can tell them that you don't want any services. If advisors don't reply to your question then you can always ask for refund.

Kyzhion Macon

02-May-2021

I had the best experience with you guys

 
 

Rebecca

23-Apr-2021

Hi is there anyway could implement a search in the messages inbox. I have been trying to find an old question in my inbox and have to scroll through many questions to try and find. But if there was a search option then I could just type in for example my employer's name and it would bring up all the questions I have asked bout my employer. Thnks

Support Response

23-Apr-2021

We will have to think over it.

Osheen Agarwal

14-Apr-2021

When a message sent to advisor. And advisor goes offline after that. Please tell them to inform when they ll be back. Sometimes the advisor goes offline for days.

Support Response

14-Apr-2021

Messages are not guaranteed to be replied. Use live chat, phone or video reading for instant reading.

C

03-Apr-2021

Updated app but am not getting all the notifications on time and some notifications I’m getting are repeats that alert me like 5 times in a row

Support Response

03-Apr-2021

On time delivery is not our issue as alerts are delivered by Apple so we can't do anything regarding this. Please contact support to let us know about repeated alerts and we will look into it.

Tea Tea

31-Mar-2021

I really do love this app I did the update on this and I really do love the new features on the app thank you so much.

 
 

Shannon best

21-Mar-2021

My chat reading notifications do not appear on my iphone screen so I don’t know when an advisor has responded

Support Response

21-Mar-2021

You are using very old version of the app, please update it to the latest version.

Dl

19-Mar-2021

Although I had enough credits to start a live chat it wouldn’t let me start . Kept recommending me add enough for 5 minutes

Support Response

19-Mar-2021

You need 5 minutes worth of credit for respective advisor. E.g. if advisor's live chat rate is $3.99/minute then you need to have $19.95 balance.

Lauren

06-Mar-2021

Have the ability to rate advisors on the success of their readings. If predictions happened accurately, have a section in their profile to let them and others know. Also a filter to search by those voted most accurate.

 
 

Osheen Agarwal

05-Mar-2021

New feature- Can take a personality quiz about the person at the start of the app and suggest the advisors based on that quiz. That will help the users and advisors to be more personalised.

 
 

Jacinter Ouma

02-Mar-2021

Feature that enables the users to select multiple filters at the same time e.g. one can select various filter options at the same time

Support Response

02-Mar-2021

It is in our to-do list.

Jamie

02-Mar-2021

Love this site

 
 

Anda

01-Mar-2021

What about adding Affirmations on here?