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Feedback

Rebecca

09-Apr-2020

Have the option to edit your question if you have some details to add (before it is answered ofc:) ). The amount of times have to delete and re-write it out and re-send, be handy to be able to just edit the question. Thnks

Support Response

09-Apr-2020

You can copy question and paste, then you can modify as you wish.

Layan

09-Apr-2020

I suggested make a package with credit maybe 10$ for 3times live chat , or 3 times reading with more rising money , every month make one i think all people will love this

Support Response

09-Apr-2020

Package feature is not possible. We will launch live chat feature soon which will allow you to chat live with advisors and you will be billed per second.

Reema

08-Apr-2020

Maybe we could be notified of our favourite advisor's price changes, just like we are notified when they are online or they've responded to messages. That would be helpful.

Support Response

08-Apr-2020

This feature is already there. You can check your notifications settings.

Lalasha Ballard

05-Apr-2020

My phone was not connected good and couldn’t hear the psychic

Support Response

06-Apr-2020

It may be due to poor network connection either on your side or on advisor's side. Please retry when you have good data connection. It's better to try on WiFi.

Kanika

05-Apr-2020

I think that when an advisor refunds your money. There should be an explanation for it

Support Response

06-Apr-2020

It is mandatory for them to write reason for refund. You should be able to see it in email or notification.

D M

05-Apr-2020

Hi, pls consider a seperate filter for advisors with orange tags so we can search through that route too. Thankyou

Support Response

05-Apr-2020

All of those filters are already there. Tap on filter icon in the top navigation to see filters.

lynn Gillett

05-Apr-2020

The best psychic site ever and I would totally refer to anybody who in need of help through psychics. Thank you for being here :)

 
 

Alexis

04-Apr-2020

Have a daily tarot reading feature

Support Response

04-Apr-2020

It's not a tarot app.

Samantha Osborne

04-Apr-2020

Love that u can earn credits!

 
 

Kamille

04-Apr-2020

this app lags

Support Response

04-Apr-2020

The slowness is not with app itself. Speed is affected by many factors such as your own internet connection, heavy traffic on our app during peak time etc.

Aishat

03-Apr-2020

The app is good but there is a problem with the phone number verification, it should be fixed

Support Response

03-Apr-2020

Phone verification problem is not on our side but on your side. Your phone network provider may not be delivering our messages. There is a call feature and whatsapp verification feature. You should try any of these three methods.

Linda Davidson

03-Apr-2020

You should let us know when a advisor leave or leaving because we have advisor that is favorable to us

Support Response

03-Apr-2020

Advisors are users of app just like you who can come and go as they wish. We don't have details on when they leave. When they leave you will see them inactive.

Stephanie

31-Mar-2020

Why is it the some physics some days the price goes up and some days the price goes down. Is there anyway you can set the price to what it is instead of some days $100.00 for a reading and then really low. You should have a limit that your employees should have a price set not change it when they want.

Support Response

01-Apr-2020

Advisors are not our employees, they are user of app just like you and free to set their rate as they wish and when they wish.

KG

30-Mar-2020

Advisors often have errors that throw the whole reading off. Instead of paying to ask what they mean or writing a review asking them to fix it can we get an error button then highlight the word(s)?

Support Response

30-Mar-2020

You can ask them to clarify in testimonial.

Beautiful Girl

26-Mar-2020

“Request error: No ads to show” displayed.. may I know what happened?

Support Response

26-Mar-2020

It means exactly what it says. Try again after few hours. You need to slow down watching videos.

Alice Yakclaw

24-Mar-2020

I think that this app could improve by adding new elements such as a different system to earn credits, like maybe surveys or something.

Support Response

24-Mar-2020

Yes, we are already aware of that.

Stephanie

24-Mar-2020

I keep getting an error to watch an ad, you should let people know what’s the limit of watching ads.

Support Response

24-Mar-2020

You should contact us via support and let us know exact error to find out what is going on.

Dyuti Mittal

22-Mar-2020

Pls add a filter to be able to search for advisors based on the red title given to them, the ones with a title can show on top based on this filter. Thanks

 
 

Rebecca AmblerParker

20-Mar-2020

Saying I have unread messages and can’t view

Support Response

21-Mar-2020

I've just checked, you don't have any unanswered messages. If you still see notification then log out and log back in. If it still shows issues then delete app and reinstall from appstore. If you still see this issue then let us know via contact support page and we will check it.

Dyuti Mittal

19-Mar-2020

If there could be an option to bargain on the charges with advisors and request a lower amount, that would be very helpful. Thanks

Support Response

19-Mar-2020

Advisors set their own rates so you can discuss it with advisors to get rate you want.