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Feedback

Kelly Hunt

15-May-2022

Any reader with bad reviews should be taken off this app

Support Response

15-May-2022

Hello, We take any feedback seriously and if advisor has violated our terms then we do take them off the app.

Jenn

15-May-2022

I’ve noticed that advisors remain online all day or all night even when they are truly not active or responsive. I suggest that if an advisor account has been idle for a certain duration of time, they should be automatically signed offline so that we can actually reach out to advisors who are truly active and ready to go. This advisor in particular wasn’t online for live by the way, which further proves my point.. because she wasn’t truly available.

Support Response

15-May-2022

Hello, This feature already exists. It is up to advisors to change their status.

Lauren

15-May-2022

Add more funds while in a live chat instead of it being timed out to have the option to add more and continue talking with the advisor

Support Response

15-May-2022

Hello, It is not possible to add credit unless you purchase it manually. You should purchase sufficient credit before starting live chat.

Caroline Coskun

09-Apr-2022

Great app I will definitely be back, it would be great if you had spin the wheel so we can win credits also

Support Response

09-Apr-2022

It's not casino app.

Fatima Azam

04-Apr-2022

A very good site for psychic readings. I would suggest you to add a feature where clients can get badges/ stars which is private to the client by the advisors so that they feel encouraged to come back.

Support Response

04-Apr-2022

There is already a similar option whereas advisors can add you as favourite and they can also write testimonials for you.

Shawana

27-Mar-2022

I believe we should be able to send voice text from advisors to clients to help quicken heir response and stop wasting precious time.

Support Response

27-Mar-2022

Hello, This option already exist, It is up to advisor to use it. Since advisors are humans and not robot like on other psychics sites, they take time and focus/meditate/connect to reply. It can't be instant.

Leen

18-Mar-2022

I want to be able to paste a message into the message box if i wrote it somewhere else for example in my notes

Support Response

18-Mar-2022

Yes you can. Copy it from anywhere else, go to message field double tap and paste. Please note that if you are copying and pasting longer messages than allowed then it will not let you paste. Try it with short text copy and let us know if it works.

Stepha

17-Mar-2022

Every time I try to leave a review I can’t it says I’m using it as a question and I’m not I’m trying to say thank you to the last advisor and nothing please tell me what I’m doing wrong

Support Response

17-Mar-2022

It is not a bug. Contact support to know why it is happening to you.

Rebecca AmblerParker

08-Mar-2022

Keeps saying to update version however this has already been done

Support Response

08-Mar-2022

Please delete app and reinstall.

Leen

04-Mar-2022

Prompt to schedule calls or video calls in advance with advisors as most are never available

Support Response

04-Mar-2022

Hello, Thanks for your feedback. Unfortunately this feature is not possible to implement as advisors are users of the app just like you and they can be online and offline depending on their availability.

Melissa

03-Mar-2022

Build ur spirt animal totem. Advisor helps u find urs.. then have the option of totem avatar as profile picture

 
 

Leen

02-Mar-2022

Add different languages to settings so that its easier for foreign customers to understand the app

Support Response

02-Mar-2022

ATM we don't support any other language than English.

Dl

27-Feb-2022

I am still getting the same message about not being able to make in app purchases

Support Response

27-Feb-2022

Hello, Please contact support on whatsapp or via email from contact us screen.

Dl

25-Feb-2022

Today I’ve notice that I am not able to purchase credit within the app and my up is updated

Support Response

26-Feb-2022

Hello, This may have been temporary issue, please try again.

Lily

23-Feb-2022

Have option to email our past readings. This way we can keep track of the advisors reading instead of scrolling up

Lily has earned $10 credit for providing this feedback.

Support Response

23-Feb-2022

Hello Lily, That is very good suggestion. We have accepted your feedback and we will implement it in the future releases.

Gillian

29-Jan-2022

Users should be able to opt out of messages from advisors they’ve written honest but less than satisfactory reviews about. I’ve had a few advisors write to me negative messages after writing a review that I disagree with their response or we simply just did not connect. One some psychics, the reviews don’t even get published even if your honest. It’s really frustrating sometimes

Support Response

29-Jan-2022

Hello, That is good suggestion, unfortunately we don't have a way to implement it. Testimonials are moderated, if your testimonial satisfies our testimonial criteria then it is published. You can always contact us to look into issue where advisor has written negative messages to you.

Ancel

02-Jan-2022

The app is amazing!

 
 

Ashley Haywood

07-Dec-2021

My suggestion is that there should be a way the time pauses until the next person sends their message.

Support Response

07-Dec-2021

Hello, Thanks for submitting suggestions but this is not a realistic feature to implement.

Akash Kapadia

30-Nov-2021

This app has been working perfect for me. It has been very helpful since I had this app by talking to psychics

 
 

SASHAGAYE

14-Nov-2021

This session was so helpful love the way how she respond to my question