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A

19-Aug-2021

One free reading feature if you weren't happy with your readings after 30 days of a reading with any advisor

 
 

Chrissy

18-Aug-2021

Advisor should be able to send you a response back to you example if both of you was talking and the credit has run out and you didn't finish the conversation.

Support Response

18-Aug-2021

Hello, That's the reason we advise to have more than sufficient credit prior to starting live chat/phone/video reading. You can always buy more credit and continue where you left.

Elle

10-Aug-2021

Hello on the quiz page where you choose what category it keeps taking me on to question about sport no matter which one I choose I have also deleted the app and reinstalled the new version please advise

Support Response

10-Aug-2021

You may have selected Sports or Select All or you may have exhausted all questions in other categories. Try again. Just select any category and click on Play. Alternatively go to a category and play from there.

Chaddrica Jarrell

31-Jul-2021

Offer subscriptions

Support Response

31-Jul-2021

Hello, Sorry it's not clear. Let us know what kind of subscription you are looking for?

Gillian

29-Jul-2021

A reader that I spoke with yesterday, Janie, is no longer on the app and I can’t find my conversation with her. It’s not in archived or anything. Can I have my conversation back?

Support Response

30-Jul-2021

They don't show on home screen if they are Away or Inactive. In such case you can find the conversation on Messages screen towards the bottom, scroll down to load all conversations. You can also search for advisor name on the Messages screen.

Rebecca

23-Jul-2021

Hi, some readers in their profiles say they offer palm reading...maybe could have something that can scan a photo of your hand so that you can send it to them so they can offer palm reading? Thanks

Support Response

23-Jul-2021

Hello, You can upload scan of your palm in messages and ask them to read. They also offer Palm Reading services which you can buy and then send them palm's photo via messages.

Elle

19-Jul-2021

Hi could you make a button that is easy to see on the advisors page to request for them to go on live video

Support Response

19-Jul-2021

Hello, Advisors go live on their own availability. You can add advisor on your fav list, then they come online you will be notified.

M

19-Jul-2021

you should be able to block an advisor

Support Response

19-Jul-2021

Hello, Advisors can't initiate chat/phone/video/live chat so there is no sense to block them. If you have any issue with any advisors then you can contact us via support.

M

09-Jul-2021

advisers should put a specific time on when there no longer available. like after 10 not available in bio or description

Support Response

09-Jul-2021

Hello, Thanks for suggestions but this app is like any other social media app and it wouldn't be possible for advisors to schedule their availability. You can add advisors in your favourite list and you will be notified when they come online

Alexandra

30-Jun-2021

Good very accurate will be coming back again

 
 

Tyra Hickman

23-Jun-2021

Be able to tip advisors. I would love to be able to give April Thomas a tip!

Tyra Hickman has earned $10 credit for providing this feedback.

Support Response

23-Jun-2021

Yes, that is very good suggestion. We will implement it in the future releases. Your suggestion is accepted and we have given you $10 as reward.

Alexandra

22-Jun-2021

AWESOME app. Love how there is always physics available.

 
 

Gillian

11-Jun-2021

I gave a one-star review to a new advisor. It was honest but polite. However it was not published. How come honest, but negative reviews don’t get published. This makes me not trust this app and the advisors on it because all you ever really see are positive reviews. Not every advisor connects with the client, and yes-a lot of the times they are wrong about at least a few things.

Support Response

11-Jun-2021

Hello, Testimonials are moderated and if we find it appropriate then only we publish after going through it. Just saying she was wrong is not a testimonial. If you know she was wrong then why you ask questions?

Dl

06-Jun-2021

I’ve been trying to make a purchase online and keeps saying I have insufficient funds in which I don’t

Support Response

06-Jun-2021

That's not our issue. Your bank may be causing it so contact them.

Lasayha Fisher

03-Jun-2021

Would like to suggest having the testimony’s in date order of recent to oldest

Support Response

03-Jun-2021

There is sorting filter at the top, click on that to sort testimonials by date.

sherika huntjohnson

28-May-2021

More live streams where they can get predictions

Support Response

28-May-2021

Live streaming is not for readings. It's to let you know that advisors are online and available.

sherika huntjohnson

27-May-2021

Let people know who is online now

Support Response

27-May-2021

You can add advisors to your favourite list, when they come online you will be notified.

Rebecca

05-May-2021

Maybe could have a message system where you can request when an advisor is likely to be next online.

 
 

JLim

04-May-2021

You should run promotions on holidays and such? For example on Mother’s Day.

 
 

Gillian

03-May-2021

I wish clients were able to opt in and out of being asked to purchase services. More and more advisors don’t answer your question that you paid for but instead advise you to purchase a cleanse or whatever. Sometimes clients just want their questions answered and don’t want to be hustled.

Gillian has earned $10 credit for providing this feedback.

Support Response

03-May-2021

Advisors may suggest services if they feel it can help you. If you are not interested then you can tell them that you don't want any services. If advisors don't reply to your question then you can always ask for refund.