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Feedback

Gillian

19-Jul-2022

Can user be allowed to block advisors?

Support Response

19-Jul-2022

Advisors don't send messages or call you so there is no point of blocking them. If you are receiving unsolicited messages from any advisors then let us know.

Nicole

17-Jul-2022

I'm enjoying the app be nice to earn more free time but I am grateful for the low amount that you offer the advisor's seem nice as well

 
 

Jessica

14-Jul-2022

Should allow the advisors to put the tools they use on their profile. For example if they use clairvoyant abilities or multiple abilities for their readings they can have that featured on their profile instead of just a “detailed profile”

Support Response

14-Jul-2022

Hello, Thank you for the suggestions. Advisors write their own profile so it is up to them to put it or not. It is not a feature of the app. You can also see their specializations which tells what abilities they have.

Jessica

13-Jul-2022

A feature to see if an advisor has seen your message

Support Response

13-Jul-2022

Hello, This feature is already requested and it is under implementation.

Kyla

09-Jul-2022

Can’t send messages

Support Response

09-Jul-2022

You don't have any credit left in your account. You have to buy credit to send message.

Tyler

05-Jul-2022

A read receipt when an advisor sees your request to have an idea on when to expect the request. Right now I have a few that I haven't received a response from and it would help to know if they have actually seen it without requesting another message using credits.

Tyler has earned $10 credit for providing this feedback.

Support Response

05-Jul-2022

Yes, that's good suggestion. We will implement in the future.

Alesia Moore

30-Jun-2022

Can you show a wait time for a response from a person

Support Response

30-Jun-2022

There is no such thing as wait time. If you want instant reading then try Live chat, phone or video.

Michelle Ingramm

28-Jun-2022

My date and times are wrong. Is this in a different country.?

Support Response

28-Jun-2022

We use UTC time zone.

Jessica

28-Jun-2022

Bug issue: Sometimes I receive a spam of notifications, one after another, saying that an advisor has refunded me for a message that I never sent in the first place & when I click on the notification it’s advisors I have never even went to before

Support Response

28-Jun-2022

Hello, Next time you receive can you take screenshot and send us to investigate further?

Nicole

23-Jun-2022

Great app very user friendly

 
 

Echo Gumbs

15-Jun-2022

I would like to suggest that somewhere on the site there is a brief explanation of the coin system and how it work and the benefits of earning coins and even stating the opportunities to be gained from the site in terms of coin system and earning cash system.

Support Response

15-Jun-2022

Hello, the details are already there on the respective screens which can be accessed by tapping on info (i) icon in the top right corner of the screen.

Kelly Hunt

15-May-2022

Any reader with bad reviews should be taken off this app

Support Response

15-May-2022

Hello, We take any feedback seriously and if advisor has violated our terms then we do take them off the app.

Jenn

15-May-2022

I’ve noticed that advisors remain online all day or all night even when they are truly not active or responsive. I suggest that if an advisor account has been idle for a certain duration of time, they should be automatically signed offline so that we can actually reach out to advisors who are truly active and ready to go. This advisor in particular wasn’t online for live by the way, which further proves my point.. because she wasn’t truly available.

Support Response

15-May-2022

Hello, This feature already exists. It is up to advisors to change their status.

Lauren

15-May-2022

Add more funds while in a live chat instead of it being timed out to have the option to add more and continue talking with the advisor

Support Response

15-May-2022

Hello, It is not possible to add credit unless you purchase it manually. You should purchase sufficient credit before starting live chat.

Caroline Coskun

09-Apr-2022

Great app I will definitely be back, it would be great if you had spin the wheel so we can win credits also

Support Response

09-Apr-2022

It's not casino app.

Fatima Azam

04-Apr-2022

A very good site for psychic readings. I would suggest you to add a feature where clients can get badges/ stars which is private to the client by the advisors so that they feel encouraged to come back.

Support Response

04-Apr-2022

There is already a similar option whereas advisors can add you as favourite and they can also write testimonials for you.

Shawana

27-Mar-2022

I believe we should be able to send voice text from advisors to clients to help quicken heir response and stop wasting precious time.

Support Response

27-Mar-2022

Hello, This option already exist, It is up to advisor to use it. Since advisors are humans and not robot like on other psychics sites, they take time and focus/meditate/connect to reply. It can't be instant.

Leen

18-Mar-2022

I want to be able to paste a message into the message box if i wrote it somewhere else for example in my notes

Support Response

18-Mar-2022

Yes you can. Copy it from anywhere else, go to message field double tap and paste. Please note that if you are copying and pasting longer messages than allowed then it will not let you paste. Try it with short text copy and let us know if it works.

Stepha

17-Mar-2022

Every time I try to leave a review I can’t it says I’m using it as a question and I’m not I’m trying to say thank you to the last advisor and nothing please tell me what I’m doing wrong

Support Response

17-Mar-2022

It is not a bug. Contact support to know why it is happening to you.

Rebecca AmblerParker

08-Mar-2022

Keeps saying to update version however this has already been done

Support Response

08-Mar-2022

Please delete app and reinstall.