Privacy Policy

Last Updated: 24 November 2025

We are committed to protecting the privacy and security of all individuals who interact with our websites, applications and services (“Services”). This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights in relation to that information. By accessing or using the Services, you agree to the practices described in this Privacy Policy.

This Privacy Policy forms part of our Terms & Conditions. If you do not agree with any part of this Policy, you should not use the Services.

1. Information We Collect

We may collect and process the following categories of information (“Personal Data”):

1.1 Information You Provide

Name, address, telephone number, email address
Profile information, descriptions, comments, photos, audio or video
Payment-related information for purchases (processed by third-party processors)
Any information submitted to us through forms, messages, support channels or account registration

1.2 Information Automatically Collected

Device and browser information
IP address and approximate location
Cookies, analytics data, usage patterns
Technical identifiers used to detect abuse, fraud or misuse of the Services

1.3 Information from Third Parties

We may receive additional information from trusted partners, fraud-prevention services, payment processors, identity verification providers, or affiliated businesses, which we combine with information you provide.

2. How We Use Your Information

We use your Personal Data for the following purposes:

2.1 Service Delivery & Administration

Creating and managing your account
Providing, personalising and improving the Services
Managing transactions, purchases and features
Handling queries, support requests or complaints

2.2 Security, Fraud Prevention & Compliance

Detecting and preventing fraud, abuse, malicious behaviour or violations of our Terms
Investigating suspicious activities
Complying with legal and regulatory obligations

2.3 Analytics, Research & Innovation

Monitoring system performance
Improving reliability, safety and user experience
Testing and evaluating new features or technologies

3. Behavioural Analysis, Profiling & Derived Intelligence

3.1 Creation of Derived Data

We may analyse Personal Data, usage patterns and technical identifiers to generate internal assessments such as:

Behavioural indicators
Interaction attributes
Fraud-risk scores
Profile quality signals
Spending-capacity estimates
Reliability or trust indicators
Generalised behavioural segments

These outputs (“Derived Data”) are generated using automated processes, statistical models and internal intelligence systems.

3.2 Purpose of Derived Data

Derived Data is used for:

Security and abuse prevention
Fraud detection
Account integrity
Improving the performance, quality and safety of our Services
Providing anonymised or aggregated intelligence to approved partners

3.3 Nature of Derived Data

Derived Data represents non-factual analytical opinions generated from available inputs.

It does not constitute a statement of fact about any individual, nor is it intended to be used as such.

3.4 No Solely Automated Decisions With Significant Effects

We do not make legally significant decisions about individuals based solely on automated processing without appropriate human safeguards, where such protections are required by law.

4. Sharing of Information

We may share Personal Data as follows:

4.1 Service Providers

With trusted third-party vendors who assist us with hosting, analytics, technical operations, support, fraud-prevention, and payment processing—each bound by strict confidentiality and data-protection obligations.

4.2 Corporate Group

With our subsidiaries, affiliates and group companies, where lawful and necessary for internal administration, security, development or organisational purposes.

4.3 Legal & Regulatory

With law-enforcement or regulatory authorities where required to comply with legal obligations or to protect the rights, property or safety of our users or our business.

4.4 Aggregated & Anonymised Intelligence

We may share statistical, anonymised or aggregated information—including Derived Data—that does not identify any individual, with clients, partners or other legitimate third parties for purposes such as fraud-prevention, risk analysis, research and service improvement.

4.5 Public Information

Information you intentionally post within public areas of the Service (profiles, listings, communications, etc.) may be visible to other users.

We do not sell raw personal identifiers (such as full email addresses or phone numbers) to third parties for their independent marketing purposes.

5. Data Security

We take reasonable and appropriate technical and organisational measures to protect Personal Data against loss, misuse, unauthorised access, disclosure, alteration or destruction. While we strive to protect your information, no method of transmission or storage is completely secure.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to operate, secure and improve our Platform. To comply with UK GDPR and PECR regulations, cookies are grouped into the following categories:

(A) Strictly Necessary Cookies
These cookies are essential for security, authentication, fraud-prevention and core platform functionality. They do not require user consent and cannot be disabled through our cookie settings.

(B) Optional Analytics Cookies
We use Google Analytics to help us understand how users access and use the Platform. These cookies are non-essential and therefore require your explicit consent before they can be loaded. Google Analytics does not run until and unless you click “Accept” in the cookie preferences window.

If you choose to reject analytics cookies, no non-essential cookies will be stored on your device and Google Analytics will remain disabled.

You can change your cookie preferences at any time by clicking the floating cookie icon displayed on the Platform. You may also disable cookies through your browser settings, although some features may not function properly without necessary cookies.

For full details about the types of cookies we use and your rights, please refer to our Cookie Policy.

7. International Transfers

Your information may be transferred to and processed in countries outside your own jurisdiction. Where required, we implement appropriate safeguards such as contractual protections, encryption, and compliance frameworks to ensure your data remains protected.

8. Data Retention

We retain Personal Data only for as long as necessary for the purposes described in this Policy, or as required by law, including:

account lifetime
fraud-prevention obligations
financial record-keeping
dispute resolution

Derived Data may be retained longer in anonymised or aggregated form.

9. Your Rights

Depending on your location and applicable data-protection law, you may have rights to:

Access your Personal Data
Request correction or deletion
Object to certain processing
Request restriction of processing
Request portability of your data
Withdraw consent (where applicable)

Requests can be submitted via the contact details below.

10. Children’s Privacy

The Services are not intended for individuals under 18. We do not knowingly collect data from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Continued use of the Service following any changes constitutes acceptance of the updated Policy.

12. Contact Us

For questions, requests or concerns regarding this Privacy Policy, please contact:

support@livepsychicchatapp.com