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Terms and Conditions

Live Psychic Chat Mobile & Web App Terms and Conditions

(Last updated August 25, 2019)

General

For entertainment purposes only.

Live Psychic Chat Website and Mobile Applications are a service platform that allows users to chat with advisors via website or mobile application.

By accessing and using the Website, Mobile Application or Services You agree to be bound by these Terms. If you do not accept these Terms, do not use or access Websites or Mobile Applications.

You must be over 18 years of age to use our services.

We may change these terms from time to time, the updated terms will be available on this page. You should review terms each time you visit the Website or use Mobile Application.

1. Disclaimer

We do not offer any psychic services/advice on our own. We only provide a platform which allows users and advisors to communicate with each other.

You pay us a fee (per message/minute) to use our platform to send message and receive reply from advisors or talk to advisors on phone/video. The content of your message, conversation with advisor over phone/video and reply from advisor are not our concern and we are not responsible for the same in anyway whatsoever.

All advice provided by advisors are for entertainment purposes only and do not in any way constitute personal, legal, financial, medical or professional advice.

We do not offer any money refund if you are not happy with the content of advisor’s reply. As we have said above, we are in no way responsible for the content of messages. WE ONLY PROVIDE A PLATFORM CONNECTING CLIENTS AND ADVISORS.

We can only offer you credit if you haven’t received replies from advisors. However please note that we can’t refund money.

By using our website/mobile apps you understand that you are not receiving any reading/advice from us directly.

Readings, advice or consultation provided by advisors are those of individual advisors and not the opinions of “Live Psychic Chat”. Advisors are not our employees and any conversation between you and an advisor is not our responsibilities.

We do not have control over the content of readings and messages exchanged between you and advisor. We are not liable for any loss or damage which may result from the content provided in a message.

Advisors on our network don't reply to questions related to:

- pregnancy, paternity, gender or any other medical conditions

- legal advice, criminal activities, drugs or any other law & order situation

- gambling tips, lottery etc.

2. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of England and Wales.

3. Copyright

You cannot use, copy, publish the content (text, images, graphics, concept, animation, videos, APIs etc.) of our Websites, Mobile Applications in any form without our written consent. 

4. Registration, Account

You must be 18+ to register and use our services. Registration is free. We don't allow under 18 to use this app and if we find out you have lied your date of birth then we have no option but to terminate your account. 

5. Terminations

We also ban users who violate our terms and conditions.

Your account can also be banned due to various other reasons:

- If you initiate chargeback refund from Appstore/PayPal/credit card companies and continue to use our app. In such case we also inform various fraud prevention companies and 3rd party.

- If you intend to request refund from Appstore/PayPal/credit card companies after using our services.

- Rude, abusive & unreasonable behaviour towards our staff or advisors

- Disclose your personal contact details or solicit contact details from advisors

There is no refund whatsoever if your account is banned for violating our terms and conditions.

We may also ban your account without giving any reason whatsoever.

6. Message, Phone & Video Rates

An online advisor will reply to your message instantly IF THEY ARE ONLINE AND AVAILABLE. If they are online, then it doesn't mean they will reply instantly. They might be serving other clients for example.

There is no guarantee that an advisor will reply to your messages at all. You can delete unanswered messages to get back credit or request us for credit.

Please note that one day of delay is normal on our network as most of advisors log in once a day or so.

Cost of each message and rate for phone/video is mentioned on advisor’s profile card.

7. Asking questions & Advisors’ Replies

You are advised to include as much detail as possible in the question. E.g. name, date of birth etc.

Please do not disclose your contact details such as email or phone/mobile number or postal addresses in the message. We are not responsible for any damages due to disclosure of personal details in the messages.

Your questions must be clear enough so that advisor can understand and reply accordingly. We can’t credit your account if your questions are vague.

You are advised to ask specific questions and ask for specific reply. We can’t offer any credit if your question is generic and you expect specific reply.

We do not allow advisors to ask or force for any personal reading/services beyond our network. If you receive any such request from advisor then inform us immediately via email support@livepsychicchatapp.com.

8. Refund & Message Credit

Please note that we do not offer money refund in the case of delay in reply. Money refund is not in our hands. All money refunds are handled by respective app stores.

If you haven’t received replies, then you can delete unanswered messages to get back refund. You can request credit to support via email support@livepsychicchatapp.com.

9. Testimonials

Testimonials are feedbacks given by you to advisors for the advice you have received from them. Any testimonial which contains anything else than a testimonial on advice received will not be published.

Testimonials given to advisors are moderated and we reserve the right to not publish them if they are not appropriate. We will not publish testimonial if it

- contains a statement that you don’t like and advisor or his/her replies

- asks when you will get a reply

- queries about previously asked question

- contains statement that other advisors said something different

- complains about short reply

- contains details about your personal life, circumstances or any reference to any other person

If you ask yes/no sort of question, then expect short replies.

Testimonials are not published if advisor has blocked you.

10. Feedback/Suggestions

You can submit feedback/suggestion related to any aspect of app. We reserve the right to accept or publish the. 

You are rewarded if we find your feedback/suggestion to be useful. We reward via credit to your account.

We will notify you when your feedback/suggestion is accepted. If you don’t hear from us within a week then you may assume that your feedback is not accepted for reward.

We may publish useful feedback on app which is visible to the public.

11. Additional Services

Payment made for additional services is non-refundable. 

12. Security & Confidentiality

We endeavour to provide a secure platform as much as we can, however, we do not guarantee that platform is 100% secure. We do not encrypt end to end data. We do not offer any guarantee against hack/theft of personal data/messages or confidentiality breach.

We do not store your card details on our servers as transactions are handled by app stores or payment processors.

13. Referral

Refer a friend, when they join and purchase credit you will earn 5% of the purchase made by them. This is recurring and lifelong earning without doing anything further. As long as your referred friends keep on purchasing you will keep earning cash. You can cashout when you have earned $50 or you can redeem for credit.

How to refer?

Simply click on Share Link button and share link on social media such as Facebook, Twitter, Instagram, WhatsApp or send link to your friends via text messages.

How much you will earn?

You will earn 5% of the purchase made by your referred friends.

Deductions

In case of fraud or chargeback the referral earning will be deducted.

Payment methods

We will pay via paypal or bank transfer.

Cash out

Minimum amount required for cash out is $50.

Redeem

You may also redeem referral earnings towards your credit and it’s irreversible.

Eligibility

You must have verified profile in order to be eligible for this scheme. You must verify following details

  • Identity

  • Address

  • Email

  • Phone

We may also ask for any additional document if required.

Self-referral is now allowed

You can’t refer to yourself or create duplicate account for the purpose of earning referral income. We will ban all accounts associated with self-referral account.

Disallowed countries

We don’t allow referral program in the following countries:

Pakistan, Iran, Iraq, North Korea, Syria, Yemen, Afghanistan

Commission Rate

We reserve the rights to change commission rate anytime.

Termination

We can ban your account at any time without giving any notice if we find that you have violated our general & referral terms and conditions or otherwise. In case of termination of account your referral account will also be terminated and you will not receive any payments in future.

Contacting Us

Please use contact support page to contact us or email us support@livepsychicchatapp.com.