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Feedback

Dee

08-Aug-2020

I believe that the video chat is malfunctioning. I have tried to connect with two or three different advisors now and it plays up and shuts my phone down. I have switched it off my phone, deleted the app and reinstalled but it was doing the same. I will ring on video but it will froze or just started to shut my phone down which is really weird. Hope it can be fixed as I believe it is a very awesome feature. I have issued other apps similar to this and never had that problem. Thank You.

Support Response

08-Aug-2020

Please update your app to the latest version again.

Sarah

08-Aug-2020

A spot for your Horoscope would be lovely! Maybe a free section where you can check it monthly or daily?

Support Response

08-Aug-2020

It is not horoscope app.

Gillian

08-Aug-2020

Live chat kept crashing on me and I never received my reading despite being charged

Support Response

08-Aug-2020

There is no such thing as live chat crash. You may not be able to connect with advisor. When you don't connect with advisor or advisor doesn't reply you are not charged. I've checked your live chat history and you are not charged. I can see that you have one audio reading in live chat. Click on play icon to listen to the reading, increase volume. If you still face any problem then please delete app and reinstall latest version.

Sarah

07-Aug-2020

Having trouble using ads because some of them don’t close and also having trouble connecting to chat.

Support Response

07-Aug-2020

Ads are served by 2rd party and we have no control over them. Unfortunately we can't fix this as it is not our issue.

Amani

03-Aug-2020

Add a monthly subscription option for clients to be able to slightly save on credits by automatically opting in to reload a certain amount for each month. This way there is a perk for clients signing up for the subscription and you get more recurring payments.

Support Response

03-Aug-2020

Subscription model is not feasible in our system.

Angel97

02-Aug-2020

Advisors are not replying to messages.. Can we be helped please?

Support Response

02-Aug-2020

Please use live chat, phone or video for instant reading.

Nisha

02-Aug-2020

I see my message question to psychic on the reply. Can this be fixed?

Support Response

02-Aug-2020

It is not clear what you said. Can you write it again and explain your issue in details?

Faviola

02-Aug-2020

Calls cut out. It’s not all the time but it happens from time to time

Support Response

02-Aug-2020

It may happen due to poor network connection.

danijela

30-Jul-2020

so far I like this app, there have just been a little bug you might want to look into, when I tried to upload a photo it doenst let me, the app just closed down on me.

Support Response

30-Jul-2020

We have tested this feature and it works fine. May be it was a temporary issue. Please try again.

Dl

30-Jul-2020

I don’t know if this is possible but I feel they should have a feature where you pay more Or something for 1-hour delivery on live text .

Support Response

30-Jul-2020

You can use live chat/phone/video for instant reading.

Tacia

28-Jul-2020

I get the best readings on relationship is absolutely changed my life and change my life in a beautiful way I can't even imagine that it turn my whole world around and help me out a lot to figure out my future what's going on in my circumstances presents which made my life very useful and very helpful I really enjoyed my reads to the fullest???????

 
 

Nicole

26-Jul-2020

can there be feature to ask a psychic for clarification after you have received a message/chat reading? most psychics will not give clarification if you ask in testimonial. so can there be like a half off price for clarification or a way for us to highlight and comment on a specific phrase in messages after you have received a reading or some other feature that allows users to get clarification on a specific thing a psychic said without having to pay for a whole new question when it wasn’t clear the first time?

Support Response

26-Jul-2020

Unfortunately we can't add any clarification. Asking question via testimonial is the way to get it done.

Tom Penny

25-Jul-2020

It would be nice if I could close an as to check in and earn points ever, period. I’m on the most recent iOS btw

Support Response

26-Jul-2020

Sorry it's not clear what you wanted to say. Please write again.

Hopeful64

25-Jul-2020

You should be able to send a direct message to the psychic when you are unable to to reach them on live chat or phone to all when they will be available. Or you guys should have an expected wait time on their profile and update it every time they get a call or a live chat based on the funds in the clients account.

Support Response

25-Jul-2020

You can use live chat, phone or video char for instant reading. Wait time is not applicable to our system.

Mery

24-Jul-2020

I haven’t been getting any or very slow reply from all the psychics on messages recently, before i would get replies within few minutes :(

Support Response

24-Jul-2020

Messages are not instant. Please use Live Chat, Phone or Video reading for instant reading.

Nes

23-Jul-2020

Some of us spent a lot of money on this app . Would be great if we can get extra bonus when we spent a certain amount per week or if it can be create like a membership with anytime cancelation .

Support Response

23-Jul-2020

We don't have any membership feature. You can earn free credit from various activities, for more details please visit More menu.

Atrailia Daniel

22-Jul-2020

there is a problem with the part when you watch the video some time it freezes or load very very slowl

Support Response

22-Jul-2020

It depends on your internet connection.

Dulja

20-Jul-2020

I haven’t been getting answers from the psychs

Support Response

20-Jul-2020

Please use Live Chat, Phone or Video reading for instant reply. Messages are not instant.

Dulja

19-Jul-2020

Wont let me submit

Support Response

19-Jul-2020

Submit what?

Tara Fowler Fisher

13-Jul-2020

This app is cool.