Feedback

05-Jan-2023

Allow us to know when an advisor has read a message before they reply

29-Dec-2022

Show different segments for negative and positive testomonial so that one does not have tp read all the testimonials when they are looking for a specific thinh

14-Dec-2022

Could add an edit version on message.know you can delete the message but only after a hour. But I forgot to put my name on. So could add the option to edit the message within that hour.

Hello, Advisors can see your name.

12-Dec-2022

Every time I try to make a purchase to top up credits it says purchase complete then server error and the money is in pending but my account doesn’t get top up please fix this bug

It's not a bug. It may happen due to connection/network issue. You can try it after some time if it happens again.

08-Dec-2022

You guys need to better explain how the live chat works. Also, I was only online with my advisor for less than two minutes and it cost me $10 but her rate is $4/min. This is not okay!

Hello, It's live chat you pay for the time. You chatted for 00:02:29 and paid $9.91 which is correct.

03-Dec-2022

Hello I sent a message, didn’t receive a response, and still all my credits got charged, it’s not ok.

Hello, you can delete message to get back credit and try other advisors.

01-Dec-2022

Hello. Woul be fantastic be able to add credits through paypal and cashapp

Hello, Thanks for the feedback. Apple and Google don't allow adding credit using paypal or cash.

18-Nov-2022

I get the notifications when i got a message back way later than the person actually messaged me.

Hello, Notifications are delivered by Apple, it is not in our hands.

11-Nov-2022

Could have a button and you press it and it brings up a random psychic. Like when you are stuck for choice who to go to, could let the app decide. Could be good for the new physics with no reviews, might give them a chance.

Hello, Your suggestion is good but showing random advisor without any input will not serve any purpose. We have plenty of filters which you can use to choose advisors as per your requirements. Click on the filter icon on home screen at the top.

06-Nov-2022

If a particular advisor isn't online at that moment allow the client the option to be notified whenever the advisor is back online

This feature is already there. You can add advisor to your favourite list and you will be notified.

31-Oct-2022

When trying to buy credit for one price the account is being charged a higher amount

Hello Tarsha, We don't process payment. Apple/Google process payment for Apple and Google Play store respectively. They may be adding local taxes. You can either check the purchase receipt or contact them to find out about the extra charges/tax.

28-Oct-2022

Can users be allowed to opt out of services? I just spoke to an advisor and the majority of the message was about services. It’s really disappointing.

Hello, You can tell them you are not interested in any services.

19-Oct-2022

It’s been a new day in can’t play any games to store credit

Please contact support.

15-Oct-2022

Freezes and unconnected during chat

Hello, it may be a temporary issue with connectivity. Please update app to the latest version.

14-Oct-2022

This app is great and has helped me to understand myself even more

10-Oct-2022

The easy access to this the budget pricing is amazing costs are great affordable it's also good range of readers gifted fast convinent with there replying this app is good

09-Oct-2022

Hello, On iPhone app on notifications screen Welcome message is duplicated.

Marian has earned $10 credit for providing this feedback.

Hello Marian, Thanks for the feedback. Yes, we have seen the issue. We will fix it in the next release.

07-Oct-2022

I feel like the questions are a great way to earn credit I just wish there was a little longer time limit some questions are a little hard to understand and I have to read them twice

06-Oct-2022

Can users decide if they want a spoken voice message or text reading? When I use the message feature, I’m normally hoping for a written message back. However sometimes I get a voice message back. It would be nice if the user can specify because some of us have hearing issues.

Hello, Like any chat messengers it is up to users to decide what do they want to send in messages. It is not possible to restrict voice messages. There are few advisors who may send voice messages. You can request them to send text message instead.

01-Oct-2022

Hi! I on July 19th 2022 I asked if users can be able to block advisors…I see this feature was implemented but I was told it would not be possible. I never received credit for suggesting this feature.

Gillian has earned $10 credit for providing this feedback.

We have approved it now.