Feedback
Welcome to our Feedback page! We value your insights and experiences with our website and mobile apps. Your feedback helps us improve our services, ensuring a better experience for you and all our users. Whether you’ve had a meaningful reading, enjoyed specific features, or have suggestions for improvements, we want to hear from you! Share your thoughts, rate your experience, and let us know how we can continue to meet your needs. Thank you for helping us create a more intuitive and supportive platform for everyone.
01-Oct-2020
Everytime I watched the ad for checking in and doesn’t allow me get out the ad after it’s over. Even when the timer turns into an X. I literally have to tap in out of the app In order to get my credit for watching the ad
01-Oct-2020
It's issue with ads and not our issue. We can't do anything. Close app and retry.
01-Oct-2020
I suggest that a feature could be level of a queue to see how many are ahead of you before your message will be answered. This way for some who want or hope for an immediate response will see how many respondents are ahead of your message in line. Some psychics are faster at responding than others. It gives the user an opportunity to utilize another instead of waiting for longer response.
01-Oct-2020
Please use Live Chat, Phone, Video for instant reading. Messages are not guaranteed.
01-Oct-2020
How much money will give me 12 minutes on live chat?
01-Oct-2020
Rate for each advisor is different, you can see their rates on their profile card.
03-Oct-2020
Check in & credit won’t work
03-Oct-2020
Please update app and retry.
10-Oct-2020
A suggestion: Some advisors ask for a little detail about a situation that clients are dealing with to connect with clients energy. Is it possible to have 300 words at the most to give the advisor details on a situation instead of 250 words to describe the clients situation? Thank you.
10-Oct-2020
Please use live chat/phone or video reading.
11-Oct-2020
I love this app so much. It's so easy to use and very affordable.
11-Oct-2020
Psychics are leaving there green light on overnight without them being on there. It gets really irritating when all they have to do is log off. Us customers can go to another advisor than just sit there waiting on them. Inactive with a certain amount of time should automatically log them off...
15-Oct-2020
I’m am unable to purchase credit-it goes through as “purchased” but then it prompts me to buy again.
15-Oct-2020
Delete app and reinstall.
16-Oct-2020
The advisors appear online but they don’t respond at all. I used to send my message and wait for whole day because they are online. I am not sure if they purposely ignore the messages because that’s not cool at all.If the advisors are not available to reply,do not appear online.I would suggest to give estimation time notification for the users to know which advisor is available for immediate reply.
17-Oct-2020
Please use live chat, phone or video for instant reading. Message are not guaranteed to be replied.
16-Oct-2020
Why not launch Video chat option?
17-Oct-2020
Video chat does work. Please update app to the latest version. If problem persist then contact support with screenshot of the issue.
17-Oct-2020
Please increase time for questions as 8 seconds is too less even to read some of the questions let alone to answer.
Lulu has earned $10 credit for providing this feedback.
17-Oct-2020
You are right, we will increase duration soon. Thanks for the feedback. We have awarded you $10 for such valuable feedback.
18-Oct-2020
I love this app already
19-Oct-2020
It would be a great idea to add a pick a tarot card
19-Oct-2020
Customers need an option to leave a side note knowing who they tried to get readings from. Some psychics claim they can't connect & refund the money. Its kinda hard remembering what psychics you have not tried yet.
23-Oct-2020
Really great service
24-Oct-2020
Psychic reading are awesome and the app is great I had a reading and the reading was so amazing will I always recommend to anyone
24-Oct-2020
I keep getting free quiz questions but can't find where to answer the questions. If I press the notification, it takes me to my statistics but I can't get to the questions. I'm sure I'm not the only one that has this problem so I thought I'd ask on here.
24-Oct-2020
You need to update app.
29-Oct-2020
This app is very useful and helps with your life questions
31-Oct-2020
I submitted 2 questions for quiz to earn credit. now, I can't see the status of it nor did I receive a notification about the status of it. There has to be a bug in the app. I restarted my phone and the app and still has no status of it and it doesn't show my questions I submitted. anymore.
31-Oct-2020
Those questions are rejected.
01-Nov-2020
On the leadership board for the quiz it only goes up to 16 and it normally goes to 20 and for my statistics it says I am rank 7. On the leadership board it doesn't show me as rank 7. Is there a bug in the app? I restarted the app and still says same thing. Please help.