Feedback
Welcome to our Feedback page! We value your insights and experiences with our website and mobile apps. Your feedback helps us improve our services, ensuring a better experience for you and all our users. Whether you’ve had a meaningful reading, enjoyed specific features, or have suggestions for improvements, we want to hear from you! Share your thoughts, rate your experience, and let us know how we can continue to meet your needs. Thank you for helping us create a more intuitive and supportive platform for everyone.
19-May-2020
Just say that a certain advisor you want to speak to isn't avaliable for live chat, call or video chat and the only option is messaging. A wait timer should show the person how long they might have to wait for a reply on a message request. As there has been a few where I have had to wait a couple of days to get a reply
19-May-2020
We don't count time for messages.
21-May-2020
cant watch videos to earn credits
21-May-2020
Try again later or send us screenshot if you are seeing any error.
21-May-2020
Can there be a notification for when a specific advisor we haven’t tried yet is on for a live chat, message, video, or call? like we can choose a specific advisor we want to try & the method of communication we want & get notified when they are online?
21-May-2020
Add them to your favourite and you will be notified when they come online.
21-May-2020
Earn a reward system which will allow daily login bonus and after maybe 1 week or 2 weeks you can get 1 free question?
21-May-2020
You can earn unlimited credit from watching video, try that.
23-May-2020
The chat option is not working! When I click on connect it doesn’t do anything but it works fine yesterday
23-May-2020
You are using very old version of app, please update it to the latest version.
24-May-2020
On additional services it should tell you if payment was processed, thank you or something on that page. The reason being is so no one will enter there information twice or refresh it. Oh and a side note should be attached so psychic could know what its for.
24-May-2020
Advisors know about additional services as you discuss it with them.
26-May-2020
Very helpful psychics, helped me alot through my issues!!????
28-May-2020
Very helpful psychics thank you!!
03-Jun-2020
I had two readings with psychic Sabrina Ann and it won’t let me write testimonials for her. When i go to write a testimonial it says testimonial balance is empty because i haven’t received a reading from her, but i’ve gone to her twice.
03-Jun-2020
If you had written testimonial and if it was rejected by our testimonial moderators then you have used your testimonial balance.
01-Jun-2020
You should screen your psychics better . I just had a reading that made no sense.
01-Jun-2020
You should use live chat reading, phone or video for instant reading which is more effective than message reading.
02-Jun-2020
I've noticed some physics don't come on message for days at a time but are on live chat which is so much more money. We should be able to pay a small fee to send a message to prompt them that we would like them to come on message chat.
02-Jun-2020
Advisors have choice to be online on any medium at any time. You should contact them where they are online.
18-Jun-2020
They are very accurate n my advisors go above and beyond
09-Jun-2020
I tried identifying my identity and address but everytime I take a picture of my identification card and press upload the picture won’t be there and the same thing happens on my second and third try.
09-Jun-2020
Picture size may be large, please try with small size pic.
06-Jun-2020
Nice way to earn credits
10-Jun-2020
I brought $6.99 credit but it’s not showing on my account
10-Jun-2020
Please contact support with purchase receipt.
15-Jun-2020
If a connection is not made in live chat it stalls. Should have a back or a home button. Had to restart my phone to reset the app as closing it and reopen just remained stuck on the same screen saying it’s trying to connect.
15-Jun-2020
You can kill app and relaunch, you don't have to restart your phone. When connecting please wait for while, if it doesn't connect it will tell so.
18-Jun-2020
I am unable to connect to a live chat or phone call with advisors that show they are available. I have restarted my phone.
18-Jun-2020
There was an issue with live chat which is fixed. Try again.
19-Jun-2020
When I tap to chat it want allow me to tap
19-Jun-2020
This issue was already resolved yesterday. Please log out, delete the app, reinstall and try again.
25-Jun-2020
Great service will return
26-Jun-2020
It keeps ringing when I call and no live chat I click on is available it seems like.
26-Jun-2020
Logout, delete app, reinstall and try again.