Feedback
Welcome to our Feedback page! We value your insights and experiences with our website and mobile apps. Your feedback helps us improve our services, ensuring a better experience for you and all our users. Whether you’ve had a meaningful reading, enjoyed specific features, or have suggestions for improvements, we want to hear from you! Share your thoughts, rate your experience, and let us know how we can continue to meet your needs. Thank you for helping us create a more intuitive and supportive platform for everyone.
08-May-2020
Why not having referral rewards or invites friends and get rewards
08-May-2020
It's already there in More menu. Referred customers have to make purchase, you get 5% of each purchase.
09-May-2020
I got a refund message but it only showed up on my phone notifications and nowhere else on the app so if i didn’t have notifications on i wouldn’t have gotten the message about the refund.
09-May-2020
That is all we send when messages are refunded.
09-May-2020
Sometimes when I purchase a credit, the app hangs and the credit is not updated after that
09-May-2020
It doesn't hang, you have to wait as payment is processed on Appstore and it may take sometime.
09-May-2020
Daily check in is gone
09-May-2020
We are investigating some issues in Daily Checkins so we have to disable it for this month. You can watch videos to earn free credit.
10-May-2020
It would really be helpful for both the advisor and client, if during chats with advisors clients can be given atleast 2 minutes so as to allow the advisor to gauge if they do have a connection with the client and if the advisor Is able to connect, they give a go ahead to the client to put in funds and start the chat.. This will also prevent advisors from getting the negative feedbacks they clearly don't deserve
10-May-2020
App crashes
10-May-2020
Please provide more details on crash by email, on which screen it crashes and doing what.
10-May-2020
Not able to earn credit
10-May-2020
You need to write more details. What kind of credit you are not able to earn?
11-May-2020
There is a badge number and image even after clearing all badge counts on More menus. It seems that it is for checkin menu which is disabled now.
Alix Hawks has earned $10 credit for providing this feedback.
11-May-2020
Thanks for the pointing out this error. We have investigated the issue and found that this is a bug. We will fix this bug in future releases. Your error report is accepted and we have rewarded you $10.
12-May-2020
Good site but I have yet to anything come true of what they predict.
12-May-2020
I just wanted to let you know. That I would send a message to certain advisors and click on their picture and it would show that they’re offline but when I go to their profile entirely I would see that the message button is gray but the other buttons like the live chat, phone chat, and video chat button will still be green and it made me feel like that they weren’t going to answer my question at all and that I would have to pay for a live chat, phone or video chat just to have my question answered and I would delete the message and get my credit back and send it to another advisor. What’s up with that?
12-May-2020
Each feature viz Live Chat, Message, Phone and Video are separate and advisor can be online/offline separately on each of them.
12-May-2020
Straight to the point..answers fast. Most information I have gotten in 10 mins with her than with others n 30 minutes
15-May-2020
No advisors connect with me at all but says they are available
15-May-2020
I can see that you have connected with some of them. Try again.
13-May-2020
To be able to cancel an order or get a return of credit if not heard back from psychic in a certain time
13-May-2020
You can click on trash can icon to delete message and get back credit.
14-May-2020
Great but should have a spell casting option
14-May-2020
We don't offer any services from our side. We are a marketplace connecting customers and advisors. You can discuss with advisors for any services you would like to avail.
14-May-2020
Froze when opening
14-May-2020
It may be temporary issue, try again.
16-May-2020
With your new message about archived messages, my archived messages area is empty and I don’t see certain psychics that I have connected with under my messages section
16-May-2020
You can contact support with advisor's name.
16-May-2020
I think be able to let customers delete not archive unwanted completed messages so be a thing
17-May-2020
Have a category which shows which psychic you have not messaged or when on live chat with
Josh Scott has earned $10 credit for providing this feedback.
17-May-2020
Hello Josh, It is a very good suggestion. We have discussed it with our technical team and we accept this suggestion. We will implement it in future releases. You have been rewarded with $10 for providing this valuable feature.
18-May-2020
this app is highly recomended
18-May-2020
Show how long the psychic could take to reply to let the person know how long they might have to wait
18-May-2020
You can use live chat/phone/video for instant readings.