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Feedback

Gillian

27-Apr-2020

The minute check in feature is not working. After watching the full add I still did not receive credit. I refreshed the app repeatedly but it still doesn’t work.

Support Response

27-Apr-2020

You need to keep updating app when we send you notification.

saloni gulati

28-Apr-2020

Fantastic app

 
 

Eboni

29-Apr-2020

A need for more psychic with faster responses.

Support Response

29-Apr-2020

You can use live chat, phone or video for instant response. Messages are not instant.

Kayleigh

01-May-2020

Won’t update new version

Support Response

01-May-2020

You are using very old iPhone which doesn't support new version of our app. You need to get a new iPhone.

T

01-May-2020

The live chat function wasn’t working. Possible bug ?? It connected but no messages were responded to

Support Response

02-May-2020

Advisors may not have replied or may be taking time to reply. If it happens disconnect and connect again.

Alexis

02-May-2020

Show the readers response time and how fast they respond

Support Response

02-May-2020

Use live chat feature to get instant reading. Phone and Video are also instant. Message are not instant so there is no point of having response time.

Ebakba

02-May-2020

I think having a feature where you can choose to have or see psychics who are lowest priced or highest priced would be good.

Support Response

02-May-2020

It's already exist. Click on Filter (Top left) button on home screen. It will show you option to filter advisors by message/live chat/phone/video cost.

Angel97

02-May-2020

The advisors can inform us by putting it in the bio when and what time they'll be available, so know when to cash them

Support Response

02-May-2020

When advisors are online you will see the green colour on Live Chat, Phone, Video and Messages buttons. You can add them as favourite so that you get notification when they come online.

Angel97

03-May-2020

It may be really helpful to be able to other than just 'yes /no' a review, but it can helpful to be able to comment on each other's reviews. In a situation we're someone says a prediction came true or anything positive that you're able to relate to, It would be helpful to probe further on the route they took, and a like. Thank you

 
 

Alexa

04-May-2020

I'm seeing a blank screen when clicking on the advisors tab

Support Response

04-May-2020

It may have been temporary issue. Try again. If problem persists then delete app and reinstall.

Leandrea Fletcher

05-May-2020

Just keep freezing

Support Response

05-May-2020

You are using very old version of the app, please update to the latest version. Always update to latest version when we send you notification.

Ashley

05-May-2020

Double click phone call and it becomes free definitely a bug

Support Response

05-May-2020

No idea what you are trying to say. If you see any issue please email us with more details.

Kylei

05-May-2020

It says the psychic is available, I go to type the message it sends and the psychic declines it nothing about it was inappropriate and I had enough money to send the message.

Support Response

05-May-2020

If Advisor is refunding your message then she is not able to connect to you. It's not an error. Please try other advisors.

Sarah B.

07-May-2020

Could I suggest more advisors that connect with spirit with excellent experience if possible? Just a suggestion. Thanks

Support Response

07-May-2020

You can find such advisors by tapping on Filter in top left and selecting "Mediumship & Spirit World Connections"

THE TRUTH 101

07-May-2020

Notice a lot of psychics getting away with not answering our questions. Only thing we can do is write a review. Psychic still gets paid so they not caring. Can we (with a request) get an over view with the reading & start getting a refund please. Choose another psychic is not the answer.

Support Response

07-May-2020

You should use instant reading such as Live Chat, Phone or Video to get instant reading and answers to all your questions. If you still have to use messages you must ask only one question per message as it is mentioned in our terms.

Michael

07-May-2020

For the last few days, the message feature has not been working for me, and I was unable to receive messages from an advisor.

Support Response

07-May-2020

May be advisors haven't replied to you. How do you know if you are not able to receive messages from advisors? You can contact us from live support chat or email us with more details.

Ebakba

07-May-2020

I buy credit and use it but still have the same amount of change left over. I think giving first time using credit would be a good thing as well as having a way to permanently get rid of messages.

Support Response

07-May-2020

Can't understand what you are talking about. Please contact support with more details.

Sarah B.

08-May-2020

Can you please tell me what the give a bonus to an advisor is? I paid $1.99 for a message plus I gave a $.99 bonus to an advisor. What is the bonus for?? I thought it was for a longer reading but I was wrong. Thanks.

Support Response

08-May-2020

Bonus is way to say thanks to advisor.

Ebakba

08-May-2020

What does it mean when an advisor refunds your message because they couldn’t connect mean?

Support Response

08-May-2020

It means they can't read into your situation. You can try other advisors.

Natasha

08-May-2020

Very accurate love this app