Feedback

26-Feb-2020

When I choose a psychic, the app glitches out and takes me back to the main screen.

What you have provided is not enough for us to identify problem. Could you please email us from contact support and explain from which screen you are trying to choose psychic.

26-Feb-2020

Clients should be notified if advisors are typing answers

It's not live chat.

29-Feb-2020

Could you add more credits to the check-in

That's maximum we can offer.

06-Mar-2020

Is there a feature to let you know when your favorite advisors are on? Like a pong to your phone or account?

In order to receive alert when an advisor is online you need to add advisor to favourite list. From More -> Settings you can turn on/off this alert.

06-Mar-2020

This app is so awesome it tells you everything that's true I see myself using this for a long time

03-Mar-2020

Feed reloading problem : Hi, while scrolling down the list of psychics on the app or messaging a psychic, everytime any other notification appears on our phones, the feed is reloaded and messages disappear and have to be typed again. It's inconvenient and I hope that could be fixed. Thanks.

Most of the screens in the app are reloaded on pull to refresh action this is to ensure that you see the up to date status. We are already aware of the issue of preserving the typed message when you navigate away. It's not a bug. It will be implemented in due course of time. Meanwhile you should not navigate away while you are typing the message.

07-Mar-2020

Please add a feature allowing us to submit prediction pass/fail feedback to advisors. Also show the prediction pass rate on listing and psychics profile pages.

This feature has been requested many times by others, we are already working on it.

08-Mar-2020

Should be able to notify an advisor when waiting for a reply. For example, i have been waiting nearly a day for a reply.dont want to delete it as i want a reply from that advisor. I cant leave any testimonials saying that i have messaged because i dont have any testimonals left. The advisors been online several times on video only but i have no way to ask them to answer my message. Would be nice if you could say "poke" /"nudge" them like can on facebook,to let them know know you are waiting.

Advisor know that they have a pending message. Advisors get notification and notification. It's up to them to reply. Adding poke will not help any further.

14-Mar-2020

When put credits it’s showing it for one second and when you log out and come back in it’s not there anymore

If your purchase is not showing then you need to contact support with purchase receipt.

11-Mar-2020

Can you add feature to permanently delete a chat with advisor from archive?

No, it's not possible.

12-Mar-2020

The hourly check in ads have not been working. It won’t allow you to click close to receive your credit

We are already aware of this issue. It's not a bug but a random issue which is not under our control. Sometimes and on some ads tapping on close button doesn't work. Firstly this close button doesn't respond immediately so after tapping on it wait for few seconds. If it doesn't close then try again and wait. In worst case close that app and restart.

15-Mar-2020

Instead of only using WhatsApp as a contact, customers should be able to call and receive the help that they need. Not everyone can or will be able to download WhatsApp

WhatsApp is one of the many ways of contact us. On Contact us page you can see all those ways to contact us.

16-Mar-2020

I keep having an issue checking in and watching videos my credit isn’t getting added keep watching movies and it won’t add it’s on the same amount since a week ago, why is this happening or how can it get fixed?

Please update your app as you are using very old version of the app. Delete app and reinstall. I can see that all your earnings are already added. You can see them on your statements page.

17-Mar-2020

I am watching videos and getting Credits but I cant close the videos I have to shut the app down and restart it.

No, you don't need to shut app to close videos. Once video has finished playing, wait for it to show the close button. Tap on close button and wait for few moments. Sometimes it may take few seconds to close the video. If it doesn't close first time try again after few seconds.

19-Mar-2020

If there could be an option to bargain on the charges with advisors and request a lower amount, that would be very helpful. Thanks

Advisors set their own rates so you can discuss it with advisors to get rate you want.

20-Mar-2020

Saying I have unread messages and can’t view

I've just checked, you don't have any unanswered messages. If you still see notification then log out and log back in. If it still shows issues then delete app and reinstall from appstore. If you still see this issue then let us know via contact support page and we will check it.

22-Mar-2020

Pls add a filter to be able to search for advisors based on the red title given to them, the ones with a title can show on top based on this filter. Thanks

24-Mar-2020

I keep getting an error to watch an ad, you should let people know what’s the limit of watching ads.

You should contact us via support and let us know exact error to find out what is going on.

24-Mar-2020

I think that this app could improve by adding new elements such as a different system to earn credits, like maybe surveys or something.

Yes, we are already aware of that.

26-Mar-2020

“Request error: No ads to show” displayed.. may I know what happened?

It means exactly what it says. Try again after few hours. You need to slow down watching videos.