Feedback

16-Jun-2023

Add the "notify when advisor is online" button

Hello, This feature is already available when you add advisor to your favourite list.

16-Jun-2023

It will be good if the chats come with a download option. We could refer to the chat history without logging in to the app

06-Jul-2023

I would suggest to add an option to read daily horoscope free.

Hello, We don't have any horoscope atm.

13-Jul-2023

In the quiz, the capital of the democratic republic of congo city is not Kinshasa but that's the answer..the answer is Kinshasa

Janice has earned $10 credit for providing this feedback.

Thanks for letting us know. We have corrected it and given you $10 credit for pointing out incorrect answer.

03-Aug-2023

I can not use the chat at all only calls

Hello, Logout, delete app, reinstall and try again.

28-Aug-2023

Wonderful site, one of the best I've used. I think it would b3 great to have a feature where you can spin a wheel to earn a certain amount of credits

30-Aug-2023

The app has very talented and gifted readers. I would go as much as saying, readers even better than that of Kasamba, LifeReader, and Purple Ocean. They are accurate, compassionate, and straightforward. I'm definitely looking forward to my next reading.

02-Sep-2023

I suggest putting an unsend or recall feature to messages sent on a live chat. That way, if there were accidental sends, it could be rectified right away without needing to waste time.

01-Sep-2023

The live chat time should be a clock timer rather than the cash balance, so it doesn't give off a glitchy interface. It helps you keep track of the session and makes you aware of how much time you still have left in a practical manner.

Hello, Timer is already there shown next to Connect/End button on top right corner of the screen.

04-Sep-2023

Hello, I sent a message and my date of birth was not right. Only after an hour is it allowed to delete the message. As the psychic is online can respond during this hour and so I have no opportunity to send the corrected message. It takes a long time to allow you to delete the message

05-Sep-2023

I feel that their should be a way to add to/make ammendments to messages. I also like to be able to say thank you after I receive a response, but I'm not going to pay for another message to do it. Maybe even an auto-reponse option? I know that I could thank them in my testimonial, but I feel that that that should be reserved for actual feedback to help other customers/potential customers. Lastly, it doesn't seem like the "online now" function is accurate. Advisors shouldn't be able to say they're online when they are clearly not active and don't respond for several days. Had I know the person wasn't actually active in the app, I'd have chosen a different one.

20-Sep-2023

I think it would be a good idea to have a speed reading feature where customers can request to have a reading delivered in an hour, but they'll have to pay more for it to be ordered.

You don't have to wait for 1 hour for speed reading you can get instant reading via Live Chat/Phone/Video.

28-Oct-2023

There are times Psychics appear online for chat when they’re not.

Hello, It is up to advisors to change their status. It is not a feature or bug.

07-Nov-2023

When people have streams the number of people in it should go down when they leave

Emily has earned $10 credit for providing this feedback.

That is good suggestion. We have accepted it and rewarded you.

09-Nov-2023

When ever I play the quiz and I select the quiz I want to play for example, London or music the questions will always be about cricket no matter how many times i click the subject

You may have exhausted all the questions from other categories.

10-Nov-2023

I kept getting disconnected today while chatting with two different readers. I tried using two different devices on different connections. This ended up costing me nearly $12 in credits.

Hello James, It may have been some temporary glitch. Please try again.

17-Nov-2023

Please take off the 5 minute limit on lives because sometimes it disconnects and we can’t come back through because we’re left with not enough credits and the credits used for it become wasted

Hello, It is not possible. We need to have this feature.

29-Nov-2023

When an advisor doesn’t answer a call, or takes a while have a feature to let the customer know that the advisor is busy.

Hello Irina, Thanks for providing feedback. Advisors are users of the app just like you so we have no way of knowing if they are busy or not unless they themselves update the status or take steps. One way of knowing if advisor is online or not is teo send them message and ask to let you know when they will be online and available to take your call.

07-Jan-2024

I love this app its a really good one

12-Feb-2024

A feature that allows you to know the schedule of the readers and a feature that requires the readers to turn off there light if there not really online,also if you are a regular client should be able get free bonus readings