Feedback

27-Jul-2022

Can there be a function to ask a clarifying question about a reading.? I’ve had many readings where I don’t understand due to many typos, grammatical errors etc. I hate having to pay again just to understand the message.

Seems like you must use live chat/phone/video reading. Messages don't have any such features.

27-Jul-2022

The “check in credit” feature states that I need to purchase credits within the last 14 days in order to use the feature. But the notification flag doesn’t turn off after being read. I have enough credits for readings and don’t need to download so frequently.

That flag clears after check-in.

28-Jul-2022

can there be a message “queue” feature on an advisors profile that tells us how many messages are in their queue to answer to help give us an idea of when we can expect a response? it could also encourage users to try out different advisors

Messages are not guaranteed to be replied within any timeframe. You should use live chat, phone or video reading.

28-Jul-2022

Great app and have very cheap price to buy credits among all psychics app. But please can you put the online status on advisor profile and how long they response, because i've asked to one of advisor, they didn't response more than 24 hours. Thank you!

Hello Sylviana, Thank you for feedback. You will see the status of advisors via Message/Live Chat/Phone/Video buttons. Green means they are online on the respective service, gray colour means they are offline. Messages are not guaranteed to be replied in a given timeframe, for instant reading please use live chat/phone/video reading.

29-Jul-2022

Can't upload identity proof from gallery and address too

Hello, It is not a bug, we have tested it. It takes time when you upload documents. While uploading, wait for a while. Another issue may be that you re trying to upload large size document. If you are still facing issue then contact us via Support screen.

29-Jul-2022

Can there be horoscopes added? There are articles and live streams but it’d be nice to understand horoscopes as well as planetary movements!

Hello, Atm we would like to remain focused on psychic features so it wouldn't be possible to add horoscope.

10-Aug-2022

There seems to be a bug when purchasing credit. it states purchase successful, but the credit is still 0. restarting app doesnt help either please fix this

Hello, It is not a bug. Sometimes, due to various technical issues with Apple or our server or network connection, credit purchase may not go through. In such case you can contact us via Support page with purchase receipt and we will credit the purchase.

12-Aug-2022

Hi, is there any way of searching for a particular phrase in messages. One of the advisors said POI wasn't single and she was right but cannot remember her name. Also if you can search by phase, can you find messages from advisors who have since left? Thanks

Hello, This feature is not yet implemented, it's in our To Do list.

15-Aug-2022

The advisors should respond sooner

Try Live chat.

15-Aug-2022

To create a feature to search past readings as its hard currently having to manually scroll up

Hello Lily, This feature is already in our To Do list.

21-Aug-2022

I think once you have received an reply, you should be able to thank the reader just have a button underneath the chat that’s says thank you out of politeness

Hello, You can do that in testimonials.

09-Sep-2022

Everything looks great don’t change

14-Sep-2022

My app froze while I was in chat, wasn’t charging me, so I restarted it and it took my credits so I couldn’t get back into the chat

Hello, It may have been temporary issue. Please try it again.

27-Sep-2022

As a repeat customer I would like my final question answered if it’s submitted before the time runs out. I get so frustrated when the advisor is reply and I’m cut off.

Hello, You should add more credit before starting the call so that you get all the questions answered.

28-Sep-2022

Video chat features, longer text message when asking questions,

There is already video chat, click on Video Chat Button to chat.

01-Oct-2022

To have an option for past readings to be sent to our email

Hello Lily, This feature is already on our To-Do list and will implement it in the future.

01-Oct-2022

Hi! I on July 19th 2022 I asked if users can be able to block advisors…I see this feature was implemented but I was told it would not be possible. I never received credit for suggesting this feature.

Gillian has earned $10 credit for providing this feedback.

We have approved it now.

06-Oct-2022

Can users decide if they want a spoken voice message or text reading? When I use the message feature, I’m normally hoping for a written message back. However sometimes I get a voice message back. It would be nice if the user can specify because some of us have hearing issues.

Hello, Like any chat messengers it is up to users to decide what do they want to send in messages. It is not possible to restrict voice messages. There are few advisors who may send voice messages. You can request them to send text message instead.

07-Oct-2022

I feel like the questions are a great way to earn credit I just wish there was a little longer time limit some questions are a little hard to understand and I have to read them twice

09-Oct-2022

Hello, On iPhone app on notifications screen Welcome message is duplicated.

Marian has earned $10 credit for providing this feedback.

Hello Marian, Thanks for the feedback. Yes, we have seen the issue. We will fix it in the next release.