Client Login / Advisor Login / Join as Advisor / Contact

Incoming Live Chat, Phone or Video Call Alert Is Not Shown on Android App

Jade Thompson Mar 24, 2021 No Comment 870 views

If you are not seeing incoming live chat, phone or video call alert on Android app then you need to allow permission for Appear on top for the app. Follow these instructions

Go to Settings -> Apps and tap on Live Psychic Chat app

On Live Psychic Chat App Info screen scroll down to Advanced section where you will see Appear on top settings. Click on that and turn it ON if it's off.

app android10
Appear on Top Settings

Android 10.0 

Navigate to Settings, and then tap Apps.

Tap More options (the three vertical dots), and then tap Special access.

Tap Appear on top, and then locate Live Psychic Chat App that use an overlay. Tap the switch next to them to ENABLE the overlay permission.

Android 10 Appear on Top
Android 10 Appear on Top